An opportunity to look at some examples of great communication by other organizations, how it was achieved, and what the impact was.
Esteeming Others: At the Heart of All Great Communication
We have many specific needs in mind when we communicate to others—often in terms of what we want them to know, learn, or do. Similarly, when we listen, or are engaged in conversation, there are specific motivations and objectives behind those communications. Crucial to being successful, and truly world class in these situations, is the ability to demonstrate esteem for those involved in sending or receiving the messages.
Why this is so important, and how specifically to demonstrate it in your communication, is covered in depth.
Shaping the Message Through Dynamic Listening
The ability to enhance clarity, and significantly impact what message is really being sent, lies more in the hands of the listener than is typically realized. This portion teaches how to listen at a world class level to optimize the communication time being spent, the impact of the message, and the value of the communication to all the parties involved. Considerable personal feedback is provided through the use of video replay.
Best Practices, Esteeming Others: At the Heart of All Great Communication, Shaping the Message Through Dynamic Listening
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